Lucy Hill (RENÉE ZELLWEGER) is a rising star in the Munck Foods corporation, based in Miami. When her company takes over a processing plant in the small, snowy town of Ulm, Minnesota, she reluctantly agrees to go there and oversee its switchover to a new automated system that will result in both a new product and the downsizing of the workforce by half.
Met by her chatty personal assistant, Blanche Gunderson (SIOBHAN FALLON HOGAN), Lucy doesn't think much of their tiny town, cold weather, or folksy charm. And she certainly doesn't appreciate what she thinks is Blanche trying to fix her up with Ted Mitchell (HARRY CONNICK JR.), single dad to 13-year-old Bobbie (FERRON GUERREIRO).
Little does she know that he's actually the local union rep with whom she must negotiate regarding the plant's workers, including foreman Stu Kopenhafer (J.K. SIMMONS). He doesn't think much of her type, a feeling that runs rampant through Ulm, but that chilly relationship eventually begins to thaw.
Yet, as Lucy starts to forge friendships with the likes of Blanche and maybe even romantic feelings for Ted, she must contend with the job at hand and how that conflicts with her newfound feelings toward the town and its residents.