It's sometime in the future where every minute of certain people's lives is captured on Zoë chips that are implanted into their heads in utero and serve as a permanent record of their memory once they pass on. In preparing for memorial services known as Rememories, "cutters" create brief audio-visual programs showcasing the best of the deceased's life, while jettisoning the mundane and unsavory memories.
The best in the business is Alan Hakman (ROBIN WILLIAMS), a cutter who works by himself and is known for making even the most sordid lives look bright in retrospect. When Zoë Tech executive Charles Bannister (MICHAEL ST. JOHN SMITH) dies before his time, his wife, Jennifer (STEPHANIE ROMANOV) wants only the best for her late husband. Accordingly, cutters Thelma (MIMI KUZYK) and Hasan (THOM BISHOPS) pass on the job and give it directly to Alan.
He immediately gets to work on it, interviewing both Jennifer and her young daughter Isabel (GENEVIEVE BUECHNER) to see what Charles was like. While working on the Rememory, he sees a figure from decades ago in his past, a person who's haunted his memories over a childhood accident long ago. Seeking the help of girlfriend and bookstore owner Delila (MIRA SORVINO), Alan then sets out to find if this is indeed the grown-up version of the boy he briefly met and left for dead after a seemingly tragic incident.
Yet, he must also contend with tattooed protestors who are against the notion of such implants, as well as former cutter Fletcher (JIM CAVIEZEL) who abruptly left the business years ago, but now wants his hands on Bannister's memory implant so that he can use it to bring down the corporation. From that point on, Alan tries to track down the mystery man and deal with his painful memories all while unexpected revelations threaten to undermine his efforts.